UPI Employee Handbook
Problem Resolution Procedure
UPI provides staff members with the opportunity to communicate directly with their Supervisors, Managers and the Human Resources Department. Two-way communication between staff members and management is necessary to maintain productive relationships. No matter how good our communication systems may be, problems and complaints sometimes arise.
We encourage you to use the following procedure:
1. Under normal conditions, if a staff member has a work problem, question or complaint, he or she is encouraged to discuss the situation with his or her immediate Supervisor or Manager within 3-5 days. The Supervisor or Manager will investigate and try to resolve the problem and communicate a decision or answer to the staff member. The simplest, quickest and most satisfactory solution will often be reached at this level.
2. If the discussion with the Supervisor or Manager does not answer the question or resolve the matter, the staff member then may present his or her complaint to the Department Director or Administrator.
3. Should further resolution be required, UPI’s Chief Operating Officer or Executive Director will make the final determination. This process will be facilitated through the Human Resources Department.
If the issue personally involves the Supervisor or Manager with whom the staff member would ordinarily discuss a problem, he or she may bypass that individual and proceed to the next person in authority. At any time, the staff member may seek the advice and guidance of the Human Resources Department.
Management decisions on problems, complaints and grievances will not be precedent-setting or binding on future grievances, and are final.