UPI Employee Handbook
Communication Systems
UPI utilizes several communication systems allowing us to communicate effectively with our associates and consumers. These communication systems are intended for business use. Commercial ventures, religious or political causes, outside organizations, or other non-job related solicitations are prohibited.
Phone Systems:
Several factors have contributed to the growing practice of recording or monitoring telephone conversations in the workplace. A few of these factors include; call center growth and corresponding expansion of business done by telephone, the need to ensure consumer satisfaction, the ability to effectively train and supervise staff, achieving quality targets, and having a record of what was said in the event of a subsequent consumer dispute. Many UPI business phones, including direct business lines, are on a recorded network. While we respect your privacy, you should not expect your calls on a recorded network to be personal or private. To ensure privacy, we suggest you utilize a break room phone or cell phone when appropriate.
Email:
Although employees are able to use personal access codes and passwords, we maintain the ability to access and monitor messages transmitted over these systems. Therefore, employees should not assume messages are confidential or that access by management or its designated representative will not occur.